1. AP2 Verification Policy At Montana Mobile Services, we are committed to complying with all regulatory requirements related to business communication, including Automated Person-to-Person (AP2) messaging and calls. This policy outlines our procedures and guidelines for AP2 verification to ensure transparency, protect customer privacy, and maintain compliance with the regulations set forth by governing bodies.

1.1. Purpose The purpose of this policy is to ensure that all automated communications, including SMS and email, meet legal requirements and are delivered to customers in a compliant, safe, and transparent manner.

1.2. Compliance Guidelines

• Customer Consent: We require explicit consent from customers to receive SMS notifications, emails, and other automated communications. Consent may be obtained at the time of service request, through the website, or by agreeing to Montana Mobile Services’ terms and conditions.

• AP2 Messaging and Calls: All automated messages (SMS or email) must be triggered based on customer consent and must include an option to opt out.

• Data Privacy: Montana Mobile Services adheres to strict data privacy regulations. Personal information is collected only for legitimate business purposes and will not be shared with third parties without the customer’s consent.

• Opt-out Option: Every automated communication will include a clear and easy-to-use opt-out option. For SMS messages, this includes replying “STOP” to unsubscribe.

• AP2 Registration: Montana Mobile Services complies with the regulatory guidelines on AP2 registration for all messaging services, ensuring all messages sent via third-party services adhere to local and federal laws.

1.3. Verification Procedures To maintain compliance:

• Opt-In Confirmation: Customers must provide a verified phone number or email address to opt into automated communications.

• Double Opt-In: Customers may be asked to confirm their subscription to automated messaging via a follow-up verification message.

• Transparency: All messages will clearly state that they are being sent by Montana Mobile Services. No anonymous or misleading messages will be allowed.

• Message Frequency: Customers will be informed of the frequency of messages upon opting in.

2. Terms and Conditions

2.1. Acceptance of Terms By using the services provided by Montana Mobile Services, including pressure washing, snow removal, mobile oil changes, and all related mobile maintenance services, you agree to comply with the following terms and conditions. These terms apply to all customers and website users.

2.2. Service Provision Montana Mobile Services operates in Whitehall, Bozeman, Butte, Belgrade, and surrounding areas. Services include but are not limited to:

• Pressure Washing

• Snow and Ice Dam Removal

• Gutter and Window Cleaning

• Fleet Cleaning

• Mobile Oil Changes Services are provided based on availability and scheduling confirmation.

2.3. Payment Terms

• Service Fees: Pricing is determined based on the service requested, the size of the project, and the location. Montana Mobile Services reserves the right to modify service fees at any time.

• Payment Methods: Accepted forms of payment include credit card, debit card, cash, and electronic transfers. All payments must be made in full upon completion of services unless otherwise agreed in writing.

• Late Payments: Failure to make payment within the agreed time frame may result in late fees or termination of services.

2.4. Cancellations and Refunds

• Cancellations: Customers may cancel or reschedule appointments with at least 24 hours’ notice without penalty. Cancellations made with less than 24 hours’ notice may incur a fee.

• Refunds: Refunds are only offered if services are canceled prior to their commencement. Montana Mobile Services reserves the right to deny refunds for completed services unless there are issues related to service quality.

2.5. Liability

• Damage to Property: Montana Mobile Services will take necessary precautions to avoid damage to property. However, customers agree to release Montana Mobile Services from liability for any damages that occur during the provision of services unless directly caused by gross negligence.

• Customer Responsibilities: It is the customer’s responsibility to ensure that the areas to be serviced are accessible and safe for Montana Mobile Services’ employees to perform the work. Any delays caused by unsafe or inaccessible areas may result in additional charges

.2.6. Privacy Policy Montana Mobile Services values customer privacy. We will collect personal information (such as phone numbers and email addresses) solely for the purpose of providing services and sending necessary communications. We will not share customer information with third parties without explicit consent.

3. Procedures

3.1. Scheduling Services Customers may schedule services through the website, by phone, or via SMS. Once a service is scheduled:

• The customer will receive a confirmation message by SMS or email, including the service details and date.

• A reminder will be sent 24 hours before the scheduled appointment.

3.2. Service Delivery

• Arrival Window: Montana Mobile Services will provide an estimated time of arrival, but this may vary based on location and service duration.

• Service Completion: Upon completion, customers will be asked to inspect the work and approve the service.

• Payment: Full payment is required upon completion of services unless a prior agreement has been made.

3.3. Customer Feedback and Follow-Up

• Satisfaction Guarantee: Montana Mobile Services strives for customer satisfaction. If there are any issues with the service provided, customers are encouraged to contact us within 48 hours to address concerns.

• Follow-Up: For certain services, such as pressure washing or oil changes, customers will receive automated follow-up messages asking for feedback and offering additional service recommendations.

3.4. AP2 Messaging Procedures

• Opt-In Confirmation: Customers must explicitly opt-in to receive SMS or email communication. An initial confirmation message will be sent.

• Automated Messaging: Montana Mobile Services uses automated messaging for appointment confirmations, service updates, and special offers. All messages will include a method for opting out.

• Opt-Out Requests: Customers may opt out of automated communications at any time by replying “STOP” to any SMS or by clicking the unsubscribe link in any email.

Effective Date: This policy is effective as of October 07,2024, and Montana Mobile Services reserves the right to update or modify these terms at any time without prior notice. Please refer to this page regularly for updates. Contact Information If you have any questions about our AP2 compliance policies, terms, or procedures, please contact us at: Montana Mobile Services Phone: 310-294-7455Location: 107 Wapiti Rd, Whitehall, MT 59759 Email: [[email protected]]